Privacy Policy

1. Who we are

CaniBowl is operated by Absolute Global Resources PLT in Malaysia. For Malaysia's Personal Data Protection Act 2010, we are responsible for deciding how personal data submitted through the CaniBowl Pioneer experience is used.

2. What we collect

• Pet parent details: name, WhatsApp number, area or city, and optional email.
• Pet profile details: name, species, birthday or life stage, breed, weight, diet and the feeding or wellness concern you choose to share.
• Journey details: referral code, trial interest, source or campaign, interactions and consent history.
• Basic technical and security records needed to operate and protect the service.

Do not submit payment card details, passwords, government identification numbers, or human medical records. Our free-text field is for relevant pet feeding context only.

3. Why we use it

We use this information to create Owner and Pet IDs, provide requested profile and trial support, respond through WhatsApp or email, operate reminders and referrals, measure the Pioneer programme, protect the service and improve CaniBowl responsibly.

4. Your choices and consent

Service contact and marketing are separate. Required service contact allows us to create the profile and respond to the request. Optional marketing consent covers feeding content, offers, reorder and birthday reminders. Refusing marketing does not prevent profile creation or essential service messages. You may withdraw optional marketing consent at any time by replying “STOP” in WhatsApp or contacting us.

5. Where data is stored and processed

The website is delivered using OpenAI's ChatGPT Sites. Submitted profile records are written to CaniBowl-controlled database infrastructure hosted with Supabase in Singapore, rather than relying on the website as the only copy. We may also use Google Workspace and WhatsApp/Meta for authorised operations and communications. These providers process data under their own security and privacy terms, and processing may involve transfer outside Malaysia.

6. Sharing

We disclose personal data only to service providers that help us host, store, secure, analyse or communicate; professional advisers or authorities when legally required; or another party with your instruction or consent. We do not sell or rent personal data.

7. Retention

Active Pioneer and customer records are kept while the relationship continues. Lead profiles that do not progress are normally reviewed for deletion or anonymisation after 24 months without meaningful activity. We may retain consent, transaction, security and legal records longer where reasonably required. We securely delete or anonymise data when it is no longer needed.

8. Security and access

We use access controls, restricted editor permissions, encrypted connections, database security rules and account protections to reduce unauthorised access. No internet service is risk-free; we review access and respond to suspected incidents.

9. Your rights

Subject to applicable Malaysian law, you may ask to access or correct your personal data, withdraw consent, opt out of direct marketing, or request deletion where appropriate. We may need to verify your identity before acting on a request.

10. Children

This form is intended for adult pet parents. Please do not submit personal data about a child.

11. Updates and contact

We may update this policy as the Pioneer programme develops. Material changes will be identified by a new effective date and version. For privacy requests, contact freshcanibowl@gmail.com.